Refund policy

RETURN & REFUND POLICY

15-DAY CLAIM WINDOW
We accept claims for orders that arrived damaged, defective, or were confirmed lost by the carrier within 15 days of your delivery date (or estimated delivery date for lost parcels). Outside of this window we are unfortunately unable to process a claim.

To open a claim, email us at [your-email@store.com] with your order number and a photo of the damaged item or your shipping confirmation showing non-delivery.

NO RETURN SHIPPING — EVER
We don't ask you to ship anything back. It's better for the planet and simpler for you. Once your claim is approved, choose one of the two options below:

1. 50% refund — keep the item (default)
We refund 50% of the item's purchase price to your original payment method. You keep the product. No further action needed.

2. 50% discount on a size or model swap
Prefer a different size or design? Keep the original and we'll send you a discount code for 50% off your replacement order.

We will confirm your approved option by email within 2 business days of your claim. Only one option can be selected per item.

WHAT IS NOT COVERED
- Change of mind or incorrect size ordered — please check our size guide before purchasing
- Claims submitted more than 15 days after delivery or estimated delivery
- Items showing signs of use, washing damage, or alteration
- Orders with an incorrect shipping address provided at checkout

CONTACT US
Email goalpostclo@gmail.com with subject line "Order #[number] – Claim". Include your order number, a brief description of the issue, and photos where relevant. We aim to respond within 2 business days.